Frequently Asked Questions
Everything you need to know about shopping at Steve's Music Store
How long does shipping take for heavy equipment like amplifiers?
Standard shipping for heavy items typically takes 5-7 business days. We use specialized carriers to ensure your gear arrives safely and fully insured.
What is your return policy on musical instruments?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original condition for a full refund, minus shipping costs.
Do you offer international shipping for electronics?
Yes, we ship worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.
Are your products covered by a warranty?
All new electronics and instruments come with a full manufacturer's warranty. Additionally, Steve's Music Store provides a 1-year technical support plan for all digital interfaces and mixers.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for high-end studio gear.